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Understand the enterprise collaboration marketspace’s current state.
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This blueprint explores the types of collaboration tools available, how this marketspace emerged, and future trends. The Buyer’s Guide offers methods to categorize your...
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Small enterprise IT leaders are faced with similar expectations to their large or medium counterparts but less resources to meet them. Create an IT strategy based on...
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Approach your IT strategy development effort as a project, managing the aspects of scope, time, cost, quality, human resources, risk, procurement, communications, and...
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The service desk is at the front line of IT services and is among the most process-intensive elements of any IT operation. Use this tool and template to assess IT service...
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Training provides professional development for IT employees. This Training Effectiveness Survey can be used by training participants to assess the overall effectiveness...
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The goal of this tool is to help IT departments track the distribution of staff at various experience levels and set a baseline for their hiring and professional...
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This specific tool is designed for the evaluation of management staff (i.e. non-practitioner staff) by their management peers.
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The purpose of Performance Measurement and Professional Development is to gather performance feedback at regular intervals and to apply that feedback as a component in...
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A critical part of the performance evaluation process is to engage staff in self-evaluation. This template provides a worksheet to capture information about a...
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