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The purpose of this policy is to ensure that IT staff recognize that changes to computer systems tend to destabilize those systems.
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This tool will help identify your organization's current service management maturity level.
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This Transition Plan Template is designed to help you develop and document action items, communication timelines, roles and responsibilities, and other elements of the...
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This tool will generate a gap analysis, and provide recommendations to help you achieve your target state. Use these results to target your investment in release and...
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This tool should be used to monitor key performance indicators and report the success of your release and deployment management process to stakeholders.
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The Change Management Assessment tool will help you identify the gaps in your Change Management process, prioritize process improvement efforts, and measure process success.
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Use this tool to determine how Agile you are with respect to company culture, team collaboration, and customer engagement.
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To effectively communicate with staff, it is important to put the business rationale behind changes and their expectations into writing. This will be very useful when...
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Organizations must continue efforts to reduce the high proportion of their IT budget spent (typically 70%) on continuing operations, to provide room for new initiatives...
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When it comes to enacting change, IT is its own worst enemy. They fail to address four important issues when preparing users, which ultimately results in resistance to the...
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