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Avaya has announced a new partnership with Afiniti: Avaya AI Routing with Afiniti AiRo. The partnership will bring AI technology to Avaya’s contact center as a service...
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In this note, I reveal the top three trends in the team collaboration market for 2020 and beyond, as predicted by top analysts in this field.
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Cisco Systems has announced several enhancements to its collaboration portfolio, which includes new software and hardware solutions and a partnership with Microsoft.
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Cisco is beginning to lose patience with its Zoom interoperability after another Zoom security risk: access for the Zoom Connector for Cisco hosted on zoom.us did not...
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The global unified communications market will have an anticipated worth of US$167.1 billion by 2025.
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International Data Corporation’s 2019 report identifies four vendors as leaders in the unified communications and collaboration market: Avaya, Cisco, Microsoft, and Mitel.
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Both Microsoft Teams and Cisco WebEx Teams released updates at the end of June. Microsoft’s most notable update changes the way Teams is deployed to some users, while WebEx...
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What started with an AWS-VMware partnership to enable data center management capabilities in the IaaS public cloud has progressed into an all-out race by the data center...
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VMware is delving deeper into the IT security segment with its recent announcement at RSA 2019, unveiling its Service-defined Firewall product. VMware will be competing...
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This phase of the blueprint, Establish a Communication and Collaboration System Strategy, will help you to understand common pain points and to develop an approach to...
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