Tagged - Cloud

Exploring Opportunities for Acceleration From the Office of the Auditor General of Canada's '2023 Report 7 – Modernizing Information Technology Systems'

We outline our point of view on the current state of modernization in the Canadian federal government and offer our latest playbook and frameworks to support GC leaders...

Define Your Cloud Vision for Federal Government – Phases 1-4

Define your cloud vision before it defines you.

Define Your Cloud Vision for Federal Government

Moving to the cloud can be a daunting and risky decision and may not always be cheaper, better, or even available for every use case. It requires effort to properly...
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Tips and Tricks to Setting Up and Configuring Your Kubernetes Cluster to Orchestrate Containers

This note outlines some tips and tricks that you should be aware of when embarking on the installation and configuration of a Kubernetes cluster. Such an endeavor should...

The Connected Factory

This report provides a high-level analysis, insights, tools, and recommendations for how the business can implement and maintain a product compliance methodology that...

The Connected Factory Storyboard

Having a connected factory is a great benefit and is also critical for competitive standing. Companies that don't connect the factory are prone to higher overhead costs...

Develop an IT Strategy to Support Customer Service

Take a business process management (BPM)-centric approach to model the desired future state of your customer service IT systems. Then develop an overall IT systems...
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Develop an IT Strategy to Support Customer Service Storyboard

The acceleration of ecommerce has cemented Customer Service’s digital future. Use this research to build IT’s strategy for supporting Customer Service and enhancing the...

Project Charter

This template is designed to help you build a project charter in a timely manner.

Customer Service Business Process Shortlisting Tool

This tool serves to outline and prioritize your customer goals and link their relevance and value to your Customer Service processes. It provides a list of customer...
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