We outline our point of view on the current state of modernization in the Canadian federal government and offer our latest playbook and frameworks to support GC leaders...
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Define your cloud vision before it defines you.
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Moving to the cloud can be a daunting and risky decision and may not always be cheaper, better, or even available for every use case. It requires effort to properly...
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This note outlines some tips and tricks that you should be aware of when embarking on the installation and configuration of a Kubernetes cluster. Such an endeavor should...
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This report provides a high-level analysis, insights, tools, and recommendations for how the business can implement and maintain a product compliance methodology that...
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Having a connected factory is a great benefit and is also critical for competitive standing. Companies that don't connect the factory are prone to higher overhead costs...
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Take a business process management (BPM)-centric approach to model the desired future state of your customer service IT systems. Then develop an overall IT systems...
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The acceleration of ecommerce has cemented Customer Service’s digital future. Use this research to build IT’s strategy for supporting Customer Service and enhancing the...
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This template is designed to help you build a project charter in a timely manner.
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This tool serves to outline and prioritize your customer goals and link their relevance and value to your Customer Service processes. It provides a list of customer...
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