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This tool serves to outline and prioritize your customer goals and link their relevance and value to your Customer Service processes. It provides a list of customer service...
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This tool will help you holistically assess multiple aspects of Customer Service-related IT assets. The outputs of the tabs in the tool will either serve as input for...
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This tool serves to help project and management stakeholders visualize the implementation of Customer Service IT initiatives. It can also aid in the planning, prioritizing,...
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IT leaders are still accountable for service continuity, even when those services are moved to the cloud. When an O365 outage occurs, the CEO is calling you, not Microsoft.
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Chronicle, Alphabet’s enterprise security company, expands its North American partner base with Herjavec Group, its first Canadian partner. Herjavec Group is the first...
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Federal Government Cloud Services Report
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Federal Government Cloud Report
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Job description for the Business Analyst role.
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In today’s world many security teams require a simplified holistic method to consolidate disparate log data, threat anomalies, and responses. Due to these pressured...
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KBV Research released its Global Security Information and Event Management (SIEM) Market Forecast report last month. In light of the recent COVID-19 pandemic, the SIEM...
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