Tagged - Customer Centric

Digital Business Strategy Final Report Template

Use this template to capture the synthesized content from outputs of the activities across the four phases of the Define Your Digital Business Strategy blueprint to...

Future of Retail Performance Monitoring Metrics Storyboard

Reform value realization and capture metrics.

Future of Retail Performance Monitoring Metrics

This client advisory deck analyzes the future of retail performance monitoring metrics. Additionally, it provides awareness and readiness on best practice KPI variants to...

Digital Strategy Workbook

Use this tool to conduct a horizon scan, build a journey map, prioritize and expand your digital opportunities, and lastly, build a roadmap.

Define Your Digital Business Strategy – Phases 1-4

Use this blueprint to create a value-driven digital business strategy.

Define Your Digital Business Strategy

A value-driven approach to digital transformation that allows you to identify what aspects of the business to transform, what technologies to embrace, what processes to...
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Report on How Design-Centric Is Your Organization (Sample)

A sample report illustrating your organization’s strengths and weaknesses towards design-centricity and the areas for improvement.

Interview With David Dunne on Design Thinking

An interview with David Dunne on design thinking. Dunne is a Professor at the University of Victoria (UVic) and is internationally considered an expert in design thinking...

Approach for the Design Program (Sample)

A sample artifact illustrating the approach for the design program in your organization. This also includes a roadmap for raising the design-centricity of the...

Adopt Design Thinking in Your Organization

Design thinking is not a new concept. Many organizations have tried it; some have dismissed it as “management fad" or "simple techniques." This research will assist...
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