Tagged - customer service

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Social Media Steering Committee Charter Template Establishing a Social Media Steering Committee is an important component of the implementation of a social media strategy. This charter outlines its purpose, agenda,...
Social Media Maturity Assessment Tool Use this tool to evaluate your position on the social media maturity model and receive feedback on how to optimize your strategy.
Customer Service Knowledge Management Platform Vendor Shortlist Tool Use this tool to generate a customized shortlist of vendors based on the capabilities your organization requires in a Customer Service Knowledge Management (CSKM) platform.
Customer Service Knowledge Manager To successfully implement a Customer Service Knowledge Management (CSKM) platform, ensure that you hire the right people with the right skills to serve as full-time...