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Contact Center SOW Template and Guide This template outlines and describes the sections of a statement of work, specifically for a contact center solution. It aims to identify areas that organizations ought...
Web Conferencing in 2021: The Top Three Trends With a return to the office looking ever more feasible, organizations need to consider what role web conferencing solutions will play moving forward. This note outlines...
Amazon Briefs on “Contact Lens” for the Contact Center Enterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. One session showcased Amazon’s...