Tagged - IT Operations

Infrastructure & Operations Research Center Capstone

The capstone deck aligns all Infrastructure & Operations domains to the associated blueprints.

Lesson Learned From an Interview: AIOps Is Not Just About Tools

In this note, I interviewed Himadri Das, head of automation at TietoEVRY. Areas that were covered include important things businesses should consider for implementing...

SolarWinds Expands Support for Hybrid IT Operations

SolarWinds has announced updates to its IT operations management suite of products. These updates will improve users’ ability to monitor, manage, and secure hybrid...

Ayehu Bridges Gap Between IT Ops and Sec Ops

Ayehu is working to bridge the gap between IT Operations and Security Operations. We expect to see more vendor product offerings follow suit.

The XebiaLabs Application Release Automation Tool, “XL Release,” Gains ServiceNow Certification

XebiaLabs has announced that it has received certification of its new XL Release app integrating ServiceNow and the XebiaLabs DevOps Platform. The integration enables...

Develop an IT Infrastructure Services Playbook – Phases 1-3

This storyboard will help you design infrastructure service workflows, build the infrastructure services playbook, identify service costs, and build the service rate sheet.

Develop an IT Infrastructure Services Playbook – Executive Brief

Read this Executive Brief to understand why prioritizing in-demand services for an infrastructure services playbook will help you improve service delivery.

Develop an IT Infrastructure Services Playbook – Phase 1: Define and Prioritize Infrastructure Services

This phase of the blueprint, Develop an IT Infrastructure Services Playbook, will help you define and prioritize infrastructure services.

Infrastructure Services Playbook

Use this tool to standardize the delivery of high-demand infrastructure services.

Develop an IT Infrastructure Services Playbook – Phase 3: Identify Costs and Mature Service Delivery Capabilities

This phase of the blueprint, Develop an IT Infrastructure Services Playbook, will help you identify costs and mature service delivery capabilities.
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