Tagged - IT Operations

Infrastructure & Operations Research Center Capstone

The capstone deck aligns all Infrastructure & Operations domains to the associated blueprints.

Lesson Learned From an Interview: AIOps Is Not Just About Tools

In this note, I interviewed Himadri Das, head of automation at TietoEVRY. Areas that were covered include important things businesses should consider for implementing...

SolarWinds Expands Support for Hybrid IT Operations

SolarWinds has announced updates to its IT operations management suite of products. These updates will improve users’ ability to monitor, manage, and secure hybrid...

Ayehu Bridges Gap Between IT Ops and Sec Ops

Ayehu is working to bridge the gap between IT Operations and Security Operations. We expect to see more vendor product offerings follow suit.

The XebiaLabs Application Release Automation Tool, “XL Release,” Gains ServiceNow Certification

XebiaLabs has announced that it has received certification of its new XL Release app integrating ServiceNow and the XebiaLabs DevOps Platform. The integration enables...

Infrastructure Services Playbook

Use this tool to standardize the delivery of high-demand infrastructure services.

Develop an IT Infrastructure Services Playbook – Phase 2: Build Workflows and an Infrastructure Services Playbook

This phase of the blueprint, Develop an IT Infrastructure Services Playbook, will help you build workflows and an infrastructure services playbook.

Infrastructure Service Workflows

Use this template to develop the first iteration of your service delivery process.

Develop an IT Infrastructure Services Playbook – Phase 3: Identify Costs and Mature Service Delivery Capabilities

This phase of the blueprint, Develop an IT Infrastructure Services Playbook, will help you identify costs and mature service delivery capabilities.

Infrastructure Service Catalog Mind Map Example

Build a mind map of the services offered by IT Infrastructure & Operations based on this example.
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