Tagged - IT Operations KPIs

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Optimize the IT Operations Center – Phase 3: Assess Gaps and Prioritize Initiatives This phase of the blueprint, Optimize the IT Operations Center, will help you identify current gaps and pain points, and prioritize targeted initiatives for improvement.
IT Operations Center Gap and Initiative Tracker Use this tool to record gaps and KPIs along with potential initiatives for improvement.
IT Operations Center Initiative Prioritization Tool Use this tool to prioritize initiatives, taking into account resourcing capacity.
Optimize the IT Operations Center – Phase 4: Launch Initiatives and Track Metrics This phase of the blueprint, Optimize the IT Operations Center, will help you build an implementation plan and measure success for continual improvement of KPIs.