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Trying to manage unscheduled moves, adds, and changes (MACs) to desktop systems and user accounts can be one of IT's biggest headaches. Use a move/add/change request form...
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Define and Validate the Service Level Agreements
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The desktop move/add/change policy provides guidelines for end users to request a move, add, or change to their desktop computing environments.
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This tool will help identify your organization's current service management maturity level.
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Service catalogs should look different depending on the type of objectives the service catalog aims to achieve. This tool will help you determine the service catalog...
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Preparing a formal business proposal for a new service can be a challenge for many IT leaders. Use this template to obtain formal justification to move forward given the...
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Use this template to communicate your initial ideas for a new service to stakeholders before building a comprehensive business case.
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This is a collection of published Info-Tech research specifically designed to help IT identify areas for IT cost-cutting, along with tactics on how to achieve cost...
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