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More than 80% of the larger enterprises we’ve worked with start out wanting to develop advanced Service Management processes without having the cultural and organizational...
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This tool will help you assess the current organizational change management capabilities in your organization.
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Apple has announced several new consumer services. Your users will expect the same level of quality from their enterprise Apple experience.
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ServiceNow announced financial results for its fiscal year ending December 31, 2018. While new customers account for some of the results, subscription revenue increases are...
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The purpose of the Service Desk Efficiency Calculator is to assess the impact of different improvements on service desk cost and productivity.
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Build a Roadmap
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Sell the Roadmap
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The small enterprise change management policy properly manages how to effectively change management requirements and create a solid policy.
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The server configuration policy establishes the standards, procedures, and restrictions for new servers being installed within the company.
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This tool is designed to help you classify and analyze closed service desk tickets. Use the information to analyze your classification scheme and make the case for a...
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