|
Symphony SummitAI announced the general availability of Sierra, the latest version of its AI-based service management tool.
|
|
|
Clearlake Capital is shaking up Ivanti’s leadership. Expect greater focus on efficiency and acquisitions beyond ITSM and IT operations.
|
|
|
Cherwell has announced it is consolidating its portfolio of modules into a single product at its Clear conference in Nashville this fall. Its promise of an elevated...
|
|
|
IT solutions provider BMC announced its intelligence-enriched ITSM and ITOM platform with BMC Helix, which supports efficient and proactive IT service discovery,...
|
|
|
Atlassian announced that its service desk software, Jira Service Desk, now includes templates and workflows to support non-IT business units including HR, Legal, and...
|
|
|
Spiceworks announced new developments to its suite of free IT tools, including AI-powered insights and an on-premises version of its help desk application to provide better...
|
|
|
Zendesk experienced a data breach of 10,000 accounts. Users of Zendesk Support and Zendesk Chat whose accounts were activated prior to November 1, 2016, were affected.
|
|
|
ServiceNow’s New York release extends the visibility, transparency, and collaboration capabilities today’s Agile and DevOps teams need.
|
|
|
ServiceNow and Microsoft are furthering their partnership by hosting the Now platform in the Azure-trusted cloud. These features and integrations are powerful, but comes at...
|
|
|
This template will help you document the service support strategy as you work through the project blueprint.
|
|
