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After years of growth, the higher education industry is now entering a period of contraction. In the US, enrollment is expected to decline due to a lower birth rate,...
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This report provides a high-level analysis, insights, tools, and recommendations for how the business can use digital signage and passenger information solutions in...
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This strategic research describes the major changes to instructional technology happening in higher education. It makes the case for certain best practices to help IT...
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The pace and uncertainty in the current business environment introduces new and emerging vulnerabilities that can disrupt an organization’s strategy on short notice....
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Use this exemplar to understand how to document and establish your data governance. Follow along with the sections of the blueprint Establish Data Governance and complete...
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Design a VIP support model for the service desk that meets the needs of your executives – but doesn’t negatively impact service delivery to the rest of the organization –...
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The pandemic and growing younger demographic have shifted the terrain of customer service delivery. Customer service management tools ensure organizations enhance...
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Given the increasing complexity of software implementations, you are continually challenged with staying above water with your current team.
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The Project Management Institute (PMI) made its most radical change in the latest Project Management Body of Knowledge (PMBOK) Guide – Seventh Edition and The Standard...
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As the business gets more innovative to solve its problems, IT finds itself in reactive mode, dealing with software bloat, managing surprise SaaS renewals, and having to...
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