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We are on the cusp of a customer experience revolution. AI is the future – it is automated and personalized, combining automation with the human touch that we have all...
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The era of Exponential IT includes evolving workplaces, with a variety of new employee types, situations, and workplace cultures. Leaders must leave behind outdated...
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IT relies on data, but when communicating with the rest of the organization, data tells only part of the story. Relying instead on storytelling – using context,...
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As AI continues to augment and enhance the work humans have typically done, it will continue to upend the labor market, at a faster pace than past technological...
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Discover how AI can be used across customer service to enhance support operations and improve customer experience. From content personalization to customer service,...
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Brain-machine interfaces and neuroprosthetics have been here for over a decade, but just this year AI mind reading became a technology trend, mostly due to Neuralink’s...
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Explore the importance and impact of the EU AI Act. Organizations within its purview will need to prepare to comply with the Act. Effective compliance will require a...
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Security strategy is about the choices we make to prioritize what we do to better protect our data. A comprehensive and flexible security strategy that mitigates risk is...
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With the threat of Q-Day fast approaching, organizations must decide when to move away from conventional algorithms and adopt quantum-resistant cryptography. In deciding...
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IT security is often thought of as a black hole by organization leaders unconvinced of its value. Learn how to demonstrate the value of the security program: combine...
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