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Identify business imperatives, define digital outcomes, and define the strategy’s guiding principles.
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Learn how to apply the Digital Value Pools thought model and scope your strategy around them.
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Read our concise Executive Brief to understand how digital disruption is driving the need for transformation, and how Info-Tech’s methodology can help.
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The age of digital has created new ways for organizations and customers to form relationships. To survive, organizations must digitally transform to fit customer needs....
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Improvements in data aggregation and analysis have opened new frontiers in customer targeting and customer intelligence, but striking the right trade-off between...
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Once RFP responses have been received, organizations selecting a CRM Suite need a way to compare vendors across similar criteria. Use this RFP scoring tool to objectively...
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Use this template to support your business's evaluation of vendors and their solutions. Provide vendors with scenarios that prompt them to display not only their...
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Use this tool to help build a CRM strategy for the organization based on the specific use case that matches your organizational needs.
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This blueprint will help you develop a technology strategy for customer experience management and adopt best practices for managing your organization’s customer-facing...
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Use this tool to identify potential investment areas for solutions relating to WEM.
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