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Read our concise Executive Brief to understand how digital disruption is driving the need for transformation, and how Info-Tech’s methodology can help.
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The age of digital has created new ways for organizations and customers to form relationships. To survive, organizations must digitally transform to fit customer needs....
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Create, polish, and socialize the Digital Strategy on a Page.
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Use this template to create a one-pager that summarizes your prototyping results and helps you build a budget pitch.
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Use this tool to design a stakeholder research study and record your observations to validate your stakeholder journey map.
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Use this template to document the journey maps you create in working sessions with your design team.
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This phase will walk you through creating the first iteration of your journey map, creating hypotheses, and collecting the necessary data to test your hypotheses and...
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Use this template to structure and record the outputs of stakeholder interviews that you conduct. You may modify the questions as needed or read the questions verbatim to...
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This phase of the blueprint, Research, will help you target your experience design efforts towards IT's most impactful stakeholders and structure interviews to gain...
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This storyboard will help you design IT processes and services that satisfy the business's true needs and drive high business satisfaction with IT.
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