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ManageEngine has released version 10.5 of ServiceDesk Plus MSP, with a new UI and new features including MSP Business Dashboard, Time Sheet, and field service management.
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ConnectWise, a software provider for IT automation and management tools, has released three enhancements to streamline product management for its MSP clients.
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Use this tool to provide a checklist of key questions to ask when reviewing an IT contract to avoid common pitfalls and to maximize benefits for your organization.
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This phase of the blueprint, Master the MSA for Your Managed Services Providers, will help you review terms and conditions for your IT-managed services contracts.
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This storyboard will help you negotiate an agreement with managed services providers that will meet business and IT needs.
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Read this Executive Brief to understand why you need to effectively evaluate Master Services Agreement contracts and review all key details of an IT-managed services contract.
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IT organizations are becoming more reliant on managed services and products to meet internal and external needs. By understanding managed services providers, including...
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Outsourcing can extend your systems management capabilities and save money in the process, but many organizations report dissatisfaction with their outsourcing arrangement....
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Use this template alongside the Outsource Systems Management Project blueprint deck to draft an effective RFP that will ensure you have complete coverage of your...
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Use this tool to assess current capabilities and criticality of insourced services in order to make a decision around outsourcing systems management. The workbook proceeds...
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