Tagged - omnichannel

The Future of Casino-as-a-Platform – Prioritization & Alignment

This section of the report focuses on determining what technology your casino should prioritize and aligning its benefits to your business goals.

The Future of Casino-as-a-Platform – Trend 1: Brick and Click

Read this section of the strategic foresight trends report to learn about the Consumer Adaptive Trend and the impact it's having on the casino floor.

The Future of Casino-as-a-Platform – Six Trends

This strategic foresight trends report highlights the technologies that are currently trending on the casino floor in the casino industry, providing IT leaders with...

The Future of Casino-as-a-Platform – Executive Brief

Read this concise Executive Brief to understand how the casino floor is changing and how Casino-as-a-Platform technologies are able to not just support your business in...

The Future of Casino-as-a-Platform

This strategic foresight trends report provides a high-level analysis plus insights and recommendations on trends and their respective technologies on the casino floor...

Interview: Zendesk and the State of the CCaaS Market

John Aniano, Senior Vice President of Product in CRM applications at Zendesk, sat down with Info-Tech to discuss the current state of the contact center as a service...

TCN Continues Global Growth and Product Enhancements

On July 7, 2021, TCN briefed Info-Tech on its continued growth, Experian partnership, and CCaaS platform TCN Operator.

Contact Center Business Requirements Document

Use this template to proficiently gather business requirements for your right-sized contact center solution.

Choose a Right-Sized Contact Center Solution

The contact center marketspace hosts an array of architectures, making it difficult for IT to choose a right-sized solution that meets business requirements. From...
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Choose a Right-Sized Contact Solution – Executive Brief

Read our concise Executive Brief to examine the current contact center marketspace, review Info-Tech’s methodology for choosing a right-sized contact center solution, and...
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