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This tool serves to outline and prioritize your customer goals and link their relevance and value to your Customer Service processes. It provides a list of customer...
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The acceleration of ecommerce has cemented Customer Service’s digital future. Use this research to build IT’s strategy for supporting Customer Service and enhancing the...
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This template is designed to help you build a project charter in a timely manner.
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This tool serves to help project and management stakeholders visualize the implementation of Customer Service IT initiatives. It can also aid in the planning,...
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An update on recent changes in the first half of 2022 that relate to changes in Oracle’s licensing and support policies, audit practices, and commercial partnerships.
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Market update on Oracle’s Q4 performance plus business updates on Oracle’s cloud performance and Cerner acquisition.
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Multifaceted analysis of Oracle’s pending acquisition of Cerner to include business impact analysis, potential synergies and product roadmaps, and customer and contract...
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Department Stores ERP Report
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Mining Enterprise Resource Planning (ERP) Technology Report
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Enterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. Thomas Randall reports on...
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