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This storyboard will help you create an IT dashboard that will give IT leaders a holistic view of how the practices in their department are performing.
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Read this Executive Brief to understand how your organization can quickly implement an IT dashboard that leads to action and improved performance.
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IT leaders need a holistic view of all the practices in their IT department. This blueprint helps you select the right KPIs for your organization, build a dashboard, and...
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Use this tool to capture and prioritize your team's skills, evaluate individuals' capabilities, and understand where you face skill bottlenecks.
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The tool is very basic but can be easily adapted to suit each manager's needs. It uses the RACI matrix (responsible, accountable, consulted, or informed) to describe the...
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The Deskside Technician's role is to provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing...
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Use this template to document the results of your current state of IT assessments.
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The service desk is at the front line of IT services and is among the most process-intensive elements of any IT operation. Use this tool and template to assess IT service...
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The purpose of Performance Measurement and Professional Development is to gather performance feedback at regular intervals and to apply that feedback as a component in...
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A critical part of the performance evaluation process is to engage staff in self-evaluation. This template provides a worksheet to capture information about a...
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