|
Use this lightweight tool to assess your current service desk maturity to decide whether to proceed with the shift-left project.
|
|
|
This is phase 1 of the Optimize the Service Desk With a Shift-Left Strategy blueprint.
|
|
|
This storyboard will help you build a strategy to shift service support left to optimize your service desk operations and increase end-user satisfaction.
|
|
|
Read our concise Executive Brief to understand why a shift-left strategy can help to optimize your service desk, review Info-Tech's methodology, and understand the four...
|
|
|
Shift left involves shifting ticket resolution from more costly resources to the first line of support and to end users, freeing up resources, reducing costs, and...
|
|
|
Review self-service kiosk software providers and build a shortlist of vendors for your gaming, hotel, restaurant, or entertainment business.
|
|
|
A dedicated commitment to kiosk technology and service will achieve positive customer experiences that will pay dividends in the long run through increased customer...
|
|
|
Understand the self-service kiosk software space. Understand self-service kiosk systems, their capabilities, and their limitations.
|
|
