This phase of the blueprint will introduce a method for determining roles and responsibilities required to support user-facing services. It will also help with...
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This template will help you understand IT service definitions from a visual perspective.
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The Identify and Define Enterprise Services phase will help you target enterprise services offered by your IT team. They are offered to everyone in the organization and...
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After completing this phase, you should have identified all services IT offers to each LOB or functional group. Each group should receive different services and display...
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The user-facing service catalog is the go-to place for IT service-related information. The catalog defines, documents, and organizes the services that IT delivers to the...
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