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More than 80% of the larger enterprises we’ve worked with start out wanting to develop advanced Service Management processes without having the cultural and...
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This phase will help you take the outputs from the current state assessment, synthesize themes, and identify roadmap activities.
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This phase will help you assess multiple aspects of your service management program to establish the current state.
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This phase of the blueprint will help you establish a project charter to get buy in for maturing your service management practices.
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This blueprint will help you develop a roadmap for your service management program.
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This blueprint will help you develop a roadmap for your service management program.
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This project charter helps you document the initiative stakeholders, project team members, communication plan, and project status.
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Use this tool to assess your current overall service management maturity level, as well as percentage of completeness for individual processes.
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Use this template to develop the first iteration of your service delivery process.
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Build a mind map of the services offered by IT Infrastructure & Operations based on this example.
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