Tagged - service desk automation

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Self-Service Portal Checklist Use this checklist as a self-evaluation of features and criteria to optimize the self-service portal to enable a shift left strategy.
Self-Service Resolution Workflow Use this template to document the process through which users will interact with the self-service portal to resolve their issue.
Optimize the Service Desk With a Shift-Left Strategy – Phase 3: Implement & Communicate This is phase 3 of the Optimize the Service Desk With a Shift-Left Strategy blueprint.
Incident Management Workflow Use this template to document the incident management process workflow and identify where opportunities for shift left exist in the process.
Prepare for Cognitive Service Management Natural language processing and machine learning technologies have led to AI-assisted toolsets that promise dramatic IT operations improvements. Don’t fall prey to the...