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Use this checklist as a self-evaluation of features and criteria to optimize the self-service portal to enable a shift left strategy.
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Use this template to document the process through which users will interact with the self-service portal to resolve their issue.
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This is phase 3 of the Optimize the Service Desk With a Shift-Left Strategy blueprint.
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Use this template to document the incident management process workflow and identify where opportunities for shift left exist in the process.
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This tool will help you score the responses from your vendor to assist in your selection.
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Use this template to develop a concrete understanding of the end user's experience with the service desk in order to improve service quality and meet customer goals.
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