Tagged - service desk shift left

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Knowledge Management Workflows Use this template to document service desk process workflows for knowledge creation, usage, and review.
Self-Service Portal Checklist Use this checklist as a self-evaluation of features and criteria to optimize the self-service portal to enable a shift left strategy.
Self-Service Resolution Workflow Use this template to document the process through which users will interact with the self-service portal to resolve their issue.
Optimize the Service Desk With a Shift-Left Strategy – Phase 3: Implement & Communicate This is phase 3 of the Optimize the Service Desk With a Shift-Left Strategy blueprint.
Incident Management Workflow Use this template to document the incident management process workflow and identify where opportunities for shift left exist in the process.