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The contact center marketspace hosts an array of architectures, making it difficult for IT to choose a right-sized solution that meets business requirements. From...
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Read this Executive Brief to understand why prioritizing in-demand services for an infrastructure services playbook will help you improve service delivery.
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Create a roadmap of your overall service maturity, and leverage recommendations to get you where you want to go.
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Summarize the achievements and next steps from the initial SLA project in this eye-catching template.
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The business is rarely satisfied with current service levels. However this dissatisfaction is often based on perception. Without an internal SLA that effectively tracks...
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Understand business requirements, clarify current capabilities, and enable strategies to close service level gaps.
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This tool will help identify your organization's current service management maturity level.
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Service catalogs should look different depending on the type of objectives the service catalog aims to achieve. This tool will help you determine the service catalog...
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Create the internal service desk SLA by amalgamating the insights from the current and target state analysis.
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Create the internal service catalog SLA by amalgamating the insights from the current and target state analysis.
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