|
Non-IT stakeholders interested in participating in an extension of the service desk will turn to IT for guidance.
|
|
|
Infrastructure teams are struggling to keep current with the constant release of new deployments, patches, and updates. Simultaneously, they are under pressure to provide...
|
|
|
This blueprint will help you develop a roadmap for your service management program.
|
|
|
This phase will help you design a communication slide that paints the picture of what your program will look like in the short and long terms.
|
|
|
This phase will help you take the outputs from the current state assessment, synthesize themes, and identify roadmap activities.
|
|
|
This phase will help you assess multiple aspects of your service management program to establish the current state.
|
|
|
This phase of the blueprint will help you establish a project charter to get buy in for maturing your service management practices.
|
|
|
Micro Focus announced that its Service Management Automation X (SMAX) product has grown its customer count by 133% over the past year and can now be deployed as SaaS in...
|
|
|
The purpose of the Service Desk Efficiency Calculator is to assess the impact of different improvements on service desk cost and productivity.
|
|
|
Trying to manage unscheduled moves, adds, and changes (MACs) to desktop systems and user accounts can be one of IT's biggest headaches. Use a move/add/change request form...
|
|
