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The desktop move/add/change policy provides guidelines for end users to request a move, add, or change to their desktop computing environments.
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This blueprint will help you implement a systems management solution to improve availability and visibility.
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A financial technology solutions provider has been experiencing tremendous growth, spurring the number of departments, systems, and services to support it.
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Increasing staff and an organizational need to improve the maturity of the service desk meant IT had to rebuild its service desk to ensure all requests were handled...
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With a new service desk tool coming in the following week, the organization wanted to formalize their service desk processes to ensure all requirements were met, and create...
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Improve IT excellence by improving the performance of your vendors.
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This template provides an example job description for a Contract Manager. The role of the Contract Manager is to support, manage, and administer contracts for technology...
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The role of the Vendor Portfolio Manager is pivotal in the IT department's interactions with suppliers of services, hardware, and software. The portfolio manager provides...
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The role of the Purchasing/Procurement Manager is to plan, execute, and finalize purchasing and procurement strategies for technology spend across the organization.
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For smaller service desks, a hosted (Software-as-a-Service) help desk tool may be more cost-effective than an on-premise package. Use this Total Cost of Ownership (TCO)...
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