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A managed service procurement model and IT vendor management taxonomy to familiarize users with the key terms and phrases used in this blueprint.
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An Excel-based tool to assess a proposed contract from a managed service provider to ensure business alignment.
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A Word-based template to assist you in drafting a managed service contract.
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An Excel-based workbook containing a set of tools and templates used in this blueprint’s activities.
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A step-by-step blueprint to prepare your organization to maximize value from your managed service providers.
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Building a comprehensive, business-aligned managed service contract is not about reinventing the wheel, but about pursuing the right process, rigorously. The foundation...
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Understand how service management integrates with Agile software development practices and how to solve the most common challenges to work efficiently and deliver business...
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A sample report illustrating your organization’s strengths and weaknesses towards design-centricity and the areas for improvement.
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An interview with David Dunne on design thinking. Dunne is a Professor at the University of Victoria (UVic) and is internationally considered an expert in design thinking...
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A sample artifact illustrating the approach for the design program in your organization. This also includes a roadmap for raising the design-centricity of the organization...
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