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The Ticket Categorization Scheme provides examples of ticket categories to organize the data in the service desk tool and produce reports that help managers manage the...
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This webinar will provide guidelines for adopting design thinking within your organization. We will explore how designers think and work, how organizations benefit from...
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ServiceNow’s Orlando release introduced Now Intelligence, a set of features that strengthen ServiceNow’s lead in the AI-powered IT service management (ITSM) and digital...
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Business Insider reported three years ago that 80% of businesses will invest in chatbots by 2020. And it was not alone in making such predictions. So, where do we stand...
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Business Insider reported three years ago that 80% of businesses will invest in chatbots by 2020. And it was not alone in making such predictions. So, where do we stand...
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Spiceworks announced new developments to its suite of free IT tools, including AI-powered insights and an on-premises version of its help desk application to provide better...
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Zoho Corporation announced new updates in its IT management division, ManageEngine. Zia, Zoho’s AI assistant, is now generally available to use. Moreover, predictive...
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This template will help you document the service support strategy as you work through the project blueprint.
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This phase of the blueprint Build a Service Support Strategy will help you review service support trends and identify relevant organizational goals.
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ServiceNow announced financial results for its fiscal year ending December 31, 2018. While new customers account for some of the results, subscription revenue increases are...
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