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APM establishes a program and record of applications used in your organization, an assessment of how well they are supporting their core functions, and guidance on where...
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Enterprises have more applications than they need and rarely apply oversight to monitor the health, cost, and relative value of applications to ensure efficiency and...
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Use this template to build your application portfolio management playbook.
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Use this categorization scheme as an example of asset-based categories, resolution codes, and statuses.
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Use this template as a starting point for building out an improvement plan in presentation format.
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Use this template as the base to build out your standard operating procedures, to quickly inform new team members or contractors of your support approach.
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Small enterprises have many of the same issues as large ones, but with far fewer resources. Focus on the most important aspects to improve customer service.
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Use this tool to store application information, execute rationalization, and build a portfolio roadmap your applications.
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Use this maturity assessment to set a baseline and identify areas of focus based on level of current and target maturity.
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This template is designed to help service managers kick-start the standardization of service desk processes.
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