A CRM system is a critical component to deliver services to customers. It is essential to the organization and therefore the usage of the CRM needs to be maximized. In...
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Use this tool to define applications and capabilities around your CRM. This will be used to conduct an application portfolio assessment for your CRM.
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This tool accompanies the Get the Most Out of Your CRM blueprint and is used to document and assist with this process.
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A CRM system is a critical component to deliver services to customers. It is essential to the organization and therefore the usage of the CRM needs to be maximized. In...
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Use this tool as a checklist and progress tracker when reviewing and negotiating IT contracts.
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Use this Blueprint to enhance your contract knowledge. Identify risk, understand legalese, and help your organization protect itself.
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Read this Executive Brief to understand why a basic knowledge of contract terms and conditions is more important than ever.
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Software vendors’ offers of licensing help or free SAM engagements may not be what they seem to be. Responding immediately out of fear or haste, without adequate...
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Identify relevant metrics to assist in evaluating the success of your organization's endpoint protection process.
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Assign responsibilities and deadlines for the endpoint protection implementation and management process.
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