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Effectively Recognize IT Employees You’re busy – don’t make your recognition program more complicated than it needs to be. Focus on day-to-day ideas and actively embed recognition into your IT team’s culture.
Improve Service Desk Ticket Intake Adopt a continual service improvement mindset and make gradual changes to ticket intake. Focusing on a small number of improvements each quarter will allow you to...
Understand and Apply Internet-of-Things Use Cases to Drive Organizational Success This blueprint reviews Info-Tech’s definition and the scope of the Internet of Things (IoT) and highlights three enterprise use cases for IoT across proactive customer...
CIO Trend Report 2019 Read the CIO Trend Report 2019 for an overview of emerging technologies and upcoming changes in the technology environment. Understand the multifaceted benefits of...