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Emerging Digitalization Possibilities for Utilities Come With Unique Cybersecurity Risks, Says Info-Tech Research Group in New Report
With the world becoming increasingly digitized, security leaders within the utilities sector face a dynamic and complex landscape. Utilities own and operate a collection of systems, assets, facilities, equipment, and devices that interact with the physical world and are interconnected via various...
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Municipal Fiber Networks are Key to Bridging the Digital Divide in Underserved Communities, According to a New Resource From Info-Tech Research Group
To expand digital connectivity, communities worldwide are exploring new ways to provide fiber optic communication technology to the local community and businesses. This is most often being done by investing in municipal fiber networks. While there are many compelling reasons for communities to in...
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Three Key Business Practices Will Assist Organizations in Complying With New California Privacy Rights Act, Says Info-Tech Research Group
California is leading the United States in privacy legislation. The state passed landmark legislation to protect consumer privacy with the California Consumer Privacy Act (CPPA) in 2018, and now it is expanding on these consumer rights with the CPRA. Additional compliance areas in the new legisla...
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Effective Network Segmentation Can Mitigate Rising Cybersecurity Threats, According to Info-Tech Research Group
Networks enable seamless communication among connected devices in an increasingly digital world, making any disruption or inability to communicate problematic. To address this concern, a straightforward solution is to develop networks that are flat and permissive in nature. However, with the rise...
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Microsoft 365 Implementations Can Fail without Training, Adoption, and Information Governance, Says Info-Tech Research Group
With hybrid work now the default for most organizations, digital solutions are essential to enabling the digital employee experience. Microsoft 365 is one of the leading solutions adopted globally, offering a full suite of tools for collaboration, communication, and productivity. However, organiz...
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Organizations Without ECM Strategies Risk Information Overload and Non-Compliance in the Age of Remote Work, Says Info-Tech Research Group
With the rise of remote work, businesses need an effective content management strategy to manage the increasingly complex information environment. Content is essential for internal workflows and external touchpoints, but many organizations lack an enterprise content management (ECM) capability to...
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Voice Support Still Preferred by Consumers Despite the Rise of Digital Support Channels, says Info-Tech Research Group
Despite the notion that phone support and IVR systems are declining in popularity, consumers often prefer receiving customer service over the phone rather than through digital means such as chat or email. However, integrating IVR technologies presents unique challenges for IT departments, such as...
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Info-Tech Research Group Expands US Operations With New Office in Arlington, Virginia
With the demand for digital transformation and innovation growing in the public sector, global IT research and advisory firm Info-Tech Research Group has announced the opening of its latest business unit in Arlington, Virginia. Strategically located in close proximity to key government facilities...
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Recent Big Tech Layoffs Present a Recruitment Opportunity for IT Departments, Says Info-Tech Research Group
While Big Tech layoffs have been making the news, many of these have been a correction to over-hiring, with most employees laid off finding work shortly after. In the current climate, IT leaders need to determine whether they will wait and see the impact of the recession on budgets and candidate ...
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