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Voice Support Still Preferred by Consumers Despite the Rise of Digital Support Channels, says Info-Tech Research Group
Despite the notion that phone support and IVR systems are declining in popularity, consumers often prefer receiving customer service over the phone rather than through digital means such as chat or email. However, integrating IVR technologies presents unique challenges for IT departments, such as...
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Info-Tech Research Group Expands US Operations With New Office in Arlington, Virginia
With the demand for digital transformation and innovation growing in the public sector, global IT research and advisory firm Info-Tech Research Group has announced the opening of its latest business unit in Arlington, Virginia. Strategically located in close proximity to key government facilities...
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Recent Big Tech Layoffs Present a Recruitment Opportunity for IT Departments, Says Info-Tech Research Group
While Big Tech layoffs have been making the news, many of these have been a correction to over-hiring, with most employees laid off finding work shortly after. In the current climate, IT leaders need to determine whether they will wait and see the impact of the recession on budgets and candidate ...
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New Resource From Info-Tech Research Group Helps Organizations Fast-Track Problem-Solving Strategies on Their Digital Transformation Journeys
The importance of data-driven decision making continues to be a priority in the strategic planning process across the utility industry, particularly amid ongoing economic uncertainty. However, utilities are struggling to figure out how to effectively leverage the data collected and turn it into a...
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Info-Tech Research Group Reveals How a Strategic Loyalty Program Can Boost Sports Fan Engagement in the Digital Age
In the rapidly evolving digital age, sports entertainment companies are grappling with the challenge of meeting the ever-changing needs and expectations of fans. Despite the potential benefits of loyalty programs, such programs have often been overlooked within the industry due to their complicat...
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CISOs Can Better Secure Hybrid Workforces With Zero Trust and SASE Strategies, Says Info-Tech Research Group
As organizations continue to shift to offer permanent remote work options, security concerns surrounding traditional remote setups have become more prevalent. To combat these issues, the principle of zero trust has emerged as a security-focused strategy, with secure access service edge (SASE) bei...
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Effective IT Service Management Requires Collaboration Between Agile and Traditional Teams, Says Info-Tech Research Group in New Industry Blueprint
During an economic downturn, businesses are under pressure to optimize their outputs. Integrating Agile practices with existing service management processes is one solution organizations can explore to maximize their business values. However, this collaborative approach can come with its own set ...
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Five Steps to Drive Technology Adoption Detailed in New Industry Report by Info-Tech Research Group
To keep up with shifting business needs in a constantly evolving market, it is increasingly imperative that organizations ensure they have the appropriate technologies in place. However, the fast-paced improvements, changes, and resulting obsolescence of certain technologies make it nearly imposs...
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A Customer-Centric Service Desk Is Key to Small Business Expansion, According to Info-Tech Research Group
Small enterprises face similar business challenges as their larger counterparts but with limited resources. As a result, designing a service desk that can support small businesses consistently and maintain the right balance of documentation can be difficult. Further, the substantial workload can ...
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