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Info-Tech Research Group Announces Leadership Change, Names New CEO as IT Firm Marks 25 Years
Global IT research and advisory firm Info-Tech Research Group has announced a significant change in its executive leadership. Founder Joel McLean is passing the role of Chief Executive Officer to David Godfrey, who has until recently served as the firm's Chief Revenue Officer. McLean will remain ...
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Info-Tech LIVE 2022 Conference Starts Today, Scott Galloway to Open as Special Keynote Speaker for Three-Day Event
Global IT research and advisory firm Info-Tech Research Group starts its three-day annual information technology (IT) conference, Info-Tech LIVE, today. The event is taking place in Las Vegas, Nevada, at The Cosmopolitan of Las Vegas from September 20 to 22, 2022. This is the first time the event...
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IoT Solutions Are One of the Biggest Challenges for IT Departments Today
According to Info-Tech's research, IoT (Internet of Things) has become one of the biggest challenges for IT departments to manage today. With IoT solutions becoming increasingly common, organizations must move quickly to adopt new, IoT-focused ways to collect and analyze data and automate process...
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Biased Sources Are Resulting in Poor Software Selection
As businesses evolve in today's digital world, there is an increase in the demand for new, modern, and more feature-rich software to stay competitive and innovative in the market. This timely research is designed to help business leaders and consultants in choosing the right software application ...
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The Right IT Organizational Structure Can Reduce Turnover and Increase Innovation
Digital technology and information transparency drive organizations to reorganize around customer responsiveness. As businesses aim to remain relevant in an increasingly competitive market, organizational design must be forward-looking and ready to adapt to rapid pivots in technology and customer...
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New Security Report by Info-Tech Research Group Details Five Priorities APAC Security Leaders Need to Know for Coming Year
Info-Tech Research Group, one of the top global information technology research and advisory firms, has published its annual trends report on the upcoming priorities security leaders need to plan for. Info-Tech's Security Priorities 2022 report combines insights from the 2022 security priorities ...
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Top Ten Tips to Improve Service Desk Ticket Queues
As more employees gradually return to the office and adopt hybrid work, Info-Tech's data-backed blueprint will help organizations define clear processes and ownership for assigning and actioning tickets, improving service desk ticket queue management and customer satisfaction.
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Improving Service Desk Metrics Helps IT Better Align With Strategic Business Goals
This data-backed blueprint will help organizations improve the metrics their service desk is measured by to align IT with strategic business goals better. The new resource is intended to guide IT leaders on consolidating metrics and assigning context and actions to ones currently tracked. With th...
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Info-Tech Research Group Continues Australia and New Zealand Expansion, Names David Banger as New APAC Senior Managing Director
Info-Tech Research Group, one of the world's leading IT research and advisory firms, is continuing its ongoing expansion into APAC to support technology leaders with specialized diagnostics, research, and experienced analysts with regional and global insights across a variety of industries.
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