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Majority of Organizations Do Not Have a Formal Process for Facilitating Knowledge Transfer Between Employees, Reports Info-Tech Research Group
Although pending retirements in key roles can create workforce risks and potentially impact business continuity, many organizations have not tackled succession planning, according to studies from global IT research and advisory firm Info-Tech Research Group. To guide organizations in assessing ke...
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For a More Effective Service Desk, IT Should Move from Traditional Metrics to Measuring and Acting on Customer Feedback, Says Info-Tech Research Group
Many service desks continue to rely solely on traditional metrics, which results in an increasing number of dissatisfied users and leaves IT leaders with a lack of information to inform and prioritize improvements. To help IT ask the right questions to effectively respond to user feedback and dri...
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The Future of ChatGPT and Generative AI in the Enterprise, According to Info-Tech Research Group
In an increasingly digital world, conversational AI technology has become an important tool for enhancing communications and improving the user or customer experience. Most recently, ChatGPT, a large language model developed by OpenAI, is a leading example of this technology. It uses the latest a...
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The Top Six Metrics Every CIO Should Measure and Act On, According to New Research From Info-Tech Research Group
In today's data-saturated world, CIOs can often find it difficult to define and narrow down the metrics that support an organization's vision, key stakeholders, and the IT function. Metrics can be used as a tool to make informed decisions that enable the appropriate actions to deliver value, but ...
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Agile IT Governance Required to Remain Responsive in Current Financial Services Market, Says Info-Tech Research Group
IT governance can work against an IT leader if it no longer aligns with or supports an organization's direction, goals, and work practices. In the financial services market, resource capacities and technological capabilities have not kept pace with organizational growth and expectations. To help ...
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AI Adoption Requires Strong Governance Through Ethical and Risk Management Frameworks, Says Info-Tech Research Group
As artificial intelligence (AI) and machine learning (ML) rapidly gain momentum as commonplace organizational functions, concerns about the ethical and responsible use of AI technology have also begun to surface. To help organizations build a framework for more transparent and unbiased AI, global...
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Data Backup Has Changed to Data Protection Due to Cybersecurity Issues, According to Info-Tech Research Group Resource
Cybersecurity issues are increasingly becoming a significant risk to data and IT environments worldwide, placing stress on not only IT teams but also business owners concerned about their revenue stream. As traditional methods of protecting information continuously change to meet emerging challen...
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Vendor Management Myths Dispelled in New Advisory Note From Info-Tech Research Group
As digital transformation continues to be a priority for many IT leaders, effective vendor management has become more critical than ever. To support technology teams navigating shifts in vendor relations, Global IT research and advisory firm Info-Tech Research Group has published a new research a...
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Esports Can Benefit the Educational Sector by Improving Student Skills and Engagement, says Info-Tech Research Group
Esports is an activity where video games are played competitively by professionals and is a growing trend in the education sector. Esports is popular among a wide range of students, including those that may not be interested in traditional sports and may otherwise see little extra-curricular invo...
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