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Read this phase for a clear direction on the drivers and value proposition of text-based customer support for your organization.
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Your customers love mobile messaging services; leapfrog your competitors by having a strategy to provide first-rate service to them in this explosively popular channel.
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Text messaging is everywhere, but businesses aren’t capitalizing on it.
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Use this template to effectively communicate to business stakeholders your findings and the steps required to improve product quality and SQA processes.
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Use this tool to prioritize, document, and schedule the optimization initiatives for improving your SQA practice.
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Use this template to document a comprehensive SQA plan that provides governance for how your SQA practice is executed.
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This phase of the blueprint, Optimize Your SQA Practice Using a Full Lifecycle Approach, will help you define optimization initiatives required to improve your SQA...
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This phase of the blueprint, Optimize Your SQA Practice Using a Full Lifecycle Approach, will help you identify and define SQA processes and metrics needed to meet...
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Use this template to document exercise outputs of the blueprint, Optimize Your SQA Practice Using a Full Lifecycle Approach.
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Use this tool to determine which areas of the software development lifecycle you should focus on improving for quality assurance.
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