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Most organizations use project gating and governance frameworks that are not well suited to Agile delivery methods and can stifle their Agile transformation. Use...
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This blueprint helps you develop an approach to understand your mobile experience and current state of your enterprise technologies to determine the right mobile platform...
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Workers require access to enterprise products, data, and services anywhere at any time on any device. Give them the device-specific features, offline access, desktop-like...
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Use this template to narrate a story that describes the need and expectations of your mobile application initiative to get buy-in from stakeholders and interested parties.
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Take a business process management (BPM)-centric approach to model the desired future state of your customer service IT systems. Then develop an overall IT systems...
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Leading search engine optimization methods focus on creating and posting relevant keyword-rich content, not just increasing page rank. Content and keywords should move...
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Use this template to elevate the construction of your IVR call flow tree by creating customer personas that allow you to better understand your key demographic.
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This storyboard offers insight into impactful strategies and beneficial enabling technologies to implement in your interactive voice response (IVR) approach to improve...
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IVR approaches are being reimagined across industries as the desire to improve the customer experience becomes a primary focus. Use this deck to learn the proper...
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Document the key drivers for selecting a new CRM platform.
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