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Use this Stakeholder Engagement Workbook to create a prioritized list of people who are affected or can affect your project, and to determine how best to communicate with...
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Use this Organizational Change Management Playbook to institute and continue to improve best practices around organizational change.
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Use this tool to help establish clear action steps and create a communication plan based on your action steps.
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Use this tool to plan and monitor the portfolio of projects specific to the implementation of your new organization.
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This tool will help you store information as your organization moves through the stages of strategic foresight.
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Use this tool to document your user-facing IT services including their technical components. The tool lists sample services as examples.
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It’s impossible to make intelligent decisions about risks without knowing what they’re worth. Use Info-Tech’s Risk Costing Tool to calculate the expected cost of IT’s...
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Use this tool to create an IT chargeback model that provides a complete and logical structure for thinking through every decision of chargeback program development.
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The Services Definition Chart is where it all comes together. This chart is to be embedded into the final service catalog. It should include only information relevant to...
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An exit checklist should be used in all cases of employee departure, both voluntary and involuntary, to keep track of offboarding activities and to ensure offboarding...
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