Service Management Maturity Assessment Tool

Use this tool to assess your current overall service management maturity level, as well as percentage of completeness for individual processes.

Service Management Roadmap Project Charter

This project charter helps you document the initiative stakeholders, project team members, communication plan, and project status.

Create a Service Management Roadmap – Phases 1-4

This blueprint will help you develop a roadmap for your service management program.

2020 CIO Priorities Report – Priority 5: Leverage Emerging Technology to Create Wow! Customer Experiences

Learn how IT can leverage emerging technology for its own customers and those of its business partners.

2020 CIO Priorities Report – Priority 4: Define and Manage Cybersecurity and Cyber Resilience Requirements Related to Emerging Technologies

Understand how the adoption of emerging technologies has created new levels of risk and how cybersecurity and resilience can keep pace.

2020 CIO Priorities Report – Priority 3: Acquire and Retain Talent for Roles in Emerging Technologies

Learn about how IT can attract and keep employees with the skills and knowledge needed to adopt these technologies for the business.

2020 CIO Priorities Report – Priority 2: Re-Invent IT as Collaboration Engine

Learn about how IT can transform its role within the organization to optimize business value.

2020 CIO Priorities Report – Priority 1: Refine and Adapt Processes

Learn about how processes can make or break your adoption of emerging technologies.

2020 CIO Priorities Report – The Five Priorities

Use Info-Tech's 2020 CIO Priorities Report to ascertain, based on our research, what areas of focus for 2020 are critical for success in adopting emerging technologies.

2020 CIO Priorities Report – Executive Brief

Read our concise Executive Brief to understand the top five priorities for CIOs in 2020 and why these are so critical to success.
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