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Select a Right-Sized Contact Center Solution Exploring the vendor landscape for contact center solutions is complicated, with a variety of metrics to consider within a service level agreement. This note helps narrow...
Collaborating During COVID-19: A How-To In this note, I outline some general best practices to maintain effective collaboration during the COVID-19 outbreak – from collaborating in the office to working remotely.
New Additions to Cisco’s Webex Contact Center Portfolio In this fourth brief of four on Cisco’s January launch of upcoming collaboration solutions in 2020, I look at Cisco’s new additions for its Webex Contact Center portfolio.
Cisco Announces New Hardware Webex Room USB In this third brief of four on Cisco’s January launch of upcoming collaboration solutions in 2020, I look at Cisco’s new hardware Webex Room USB.
Cisco Announces Webex Assistant for Meetings In this first brief of four on Cisco’s January launch of upcoming collaboration solutions for 2020, I look at Cisco’s cognitive collaboration offering: Webex Assistant...
Cisco Expands Data Residency Policies for Webex Teams In this second brief of four on Cisco’s January launch of upcoming collaboration solutions in 2020, I look at Cisco’s expansion of its data residency policies for Webex Teams.
Zoho Says Surveillance Tech Is Immoral, Aligns Ideologically With Apple Many companies are adopting GDPR as a global standard for user privacy, but Zoho went a step further at its analyst event held in Cedar Creek, Texas, Jan. 28-30. It...
Swit Announces Integration With Salesforce Swit has announced a new integration with Salesforce: Salesforce CRM Integration powered by Swit.
Palo Alto Networks Acquires Cloud-Based Company Aporeto Palo Alto Networks has acquired Aporeto, a machine-identity-based microsegmentation company, for $150 million. As Palo Alto seeks to solidify itself as a cloud-centric...
Endava Releases Q4 FY2019 and FY2019 Earnings Endava has released its Q4 FY2019 and FY2019 earnings, marking its first year as a public company on the NYSE.

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