Slack and Zoom Increasing in Popularity With Office 365-Subscribed Organizations

A new Otka report found that both Slack and Zoom are increasing in popularity with organizations who have Office 365 licenses, despite their having access to Microsoft Teams.

Qubie 2.0 Released for Microsoft Teams

Questback has released their Qubie 2.0 team performance app for Microsoft Teams.

TechSee Unveils World’s First AI-Powered Visual Recognition

TechSee has released the world’s first AI-powered visual recognition for contact centers, which identifies and detects problems with a product model via images submitted...

Monday.com Raises $150 Million

Monday.com raises $150 million in a series D funding round, and is now valued at $1.9 billion in the team collaboration marketplace.

Microsoft Retiring Skype for Business Online in 2021

Microsoft has announced that Skype for Business Online will be retired on July 31, 2021.

Interview: Josh Lee, CEO of Swit

In this note, I interview CEO Josh Lee of Swit. Areas covered include: why Swit fills a gap in the marketplace, Swit’s competitive advantages, Swit’s security governance,...

Global Unified Communications Market to Be Worth $167.1 Billion by 2025

The global unified communications market will have an anticipated worth of US$167.1 billion by 2025.

Google Updates Improve Speech Recognition for Contact Center AI

Google has launched several updates for its Contact Center AI product, improving speech recognition accuracy by 40%.

Hacker Compromises Data of 106 Million Capital One Customers

A hacker has compromised 106 million Capital One customers after a data breach. But the real story might be less to do with cloud security itself and more to do with...

Microsoft Offers New Licensing Options With Windows Virtual Desktops

Azure-based Windows Virtual Desktops are Microsoft’s next generation of VDI licensing options. Does the cost justify the benefit?
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