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Develop a holistic, integrated vision for IT operations and service management practices in alignment with your organization’s greater goals.
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Microsoft 365 Copilot has capabilities to revolutionize the ways users interact with tools such as Word, Excel, PowerPoint, Outlook and Teams. It improves collaboration,...
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Use this blueprint to implement or improve your hardware asset management practices, one step at a time.
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A lot of organizations think of digital transformation as just an investment in technology, with no vision of what they are trying to achieve or transform. So, out of the...
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Many organizations’ day-to-day IT operations are tactical and reactive. This needs to change in order to transform. The IT team needs to become strategic and proactive in...
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The death of the mainframe has been greatly exaggerated, and there exists a robust community of partners to support and train the next generation of mainframe users.
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Acquire and use discovery tools wisely to populate, update, and validate the data in your ITAM database.
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As the business gets more innovative to solve its problems, IT finds itself in reactive mode, dealing with software bloat, managing surprise SaaS renewals, and having to...
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For many businesses, one of the key benefits of the cloud ecosystem is enabling choice for different users, groups, and projects in the organization. But this means...
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Misalignment between IT change management and project management leads to headaches for both practices. IT leaders must involve project management throughout the change...
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