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Actively plan to acquire needed skills in order to rapidly enable and integrate new business demands while still managing legacy workloads.
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Though the benefits are widely understood, many organizations don't have SOPs and those that do don't maintain them. Adopt an approach to drive process improvement,...
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Software licensing audits can cause significant business disruption and failure to be in compliance will result in punitive fines. Build a strategy for the moment a vendor...
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The business is rarely satisfied with current service levels. However this dissatisfaction is often based on perception. Without an internal SLA that effectively tracks...
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IT managers have come under increasing pressure to cut costs, and implementing shared services has become a popular demand from the business.
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