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Stakeholder support can make or break a change management initiative. The project summary template provides an example of how to organize your process improvements for...
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This template outlines and describes the sections of a statement of work, specifically for a contact center solution. It aims to identify areas that organizations ought to...
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Justify each decision for choosing a right-sized contact center solution with the Contact Center Playbook.
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Use this RACI chart to outline metrics program roles and responsibilities at your organization.
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Provide this template to your senior staff who will be providing metrics data for discussion at weekly status meetings.
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Use this template to create metrics reports as part of quarterly capacity management/planning review meetings with your CIO and other senior IT management.
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Leverage this template to create a communication tool after implementing your Infra & Ops metrics program, and use it when meeting with the CEO, CIO, and business leads.
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Communicate the business impact of technical debt and different options to address it.
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An accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if available),...
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Document your process for right-sizing.
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