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The contact center marketspace hosts an array of architectures, making it difficult for IT to choose a right-sized solution that meets business requirements. From...
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The contact center marketspace hosts an array of architectures, making it difficult for IT to choose a right-sized solution that meets business requirements. From...
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Follow our structured approach to identify, measure, and manage your technical debt.
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The pandemic is a huge opportunity for Infrastructure & Operations, but too many are wasting it. Read this executive brief to learn more.
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Use this RACI chart to outline metrics program roles and responsibilities at your organization.
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This phase of the blueprint, Take Control of Infrastructure and Operations Metrics, will help you discover your business challenges and IT goals, and find your target...
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Read this Executive Brief to understand why managing metrics is pivotal for managing your business.
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This phase of the blueprint, Take Control of Infrastructure and Operations Metrics, will help you make an action plan for your metrics and communicate to CIO and IT staff.
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Leverage this template to create a communication tool after implementing your Infra & Ops metrics program, and use it when meeting with the CEO, CIO, and business leads.
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Use this template to create metrics reports as part of quarterly capacity management/planning review meetings with your CIO and other senior IT management.
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