​​Create a Service Management and IT Operations Strategy​

Develop a holistic, integrated vision for IT operations and service management practices in alignment with your organization’s greater goals.
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Service and Operations Strategy Assessment

An easy-to-use Excel workbook allowing an extensive self-assessment of your integrated operational practices.

Custom Vendor Landscape: Unclaimed Property Management Software

The client is looking for an Unclaimed Property Management software with both front-end capabilities that allow users to submit/report claims; and back-end capabilities...

Custom Vendor Landscape: Visitation Management Software

Visitor management systems aid in the process of registering, tracking, and managing visitors. It also ensures a high level of security in the ever-sensitive prison...

Custom Vendor Landscape: Process Mining Software

Process Mining Software is an essential tool in providing an end-to-end analysis and understanding of business processes. Leading solutions can mine high volumes of data...

Custom Vendor Landscape: Fleet Management Software

Fleet management software (FMS) is computer software that enables people and organizations to accomplish a series of specific tasks in the management of any or all...

Incident Management and Service Desk SOP

Use this template to record the key details required for effective critical incident management, including a list of critical IT services, a list of key upper tier...

Automate IT Asset Data Collection LIVE 2024 Presentation

​Good asset data can inform every important IT decision, and IT Asset Management can deliver unexpected returns to savvy IT professionals. To deliver accurate,...

Discover Shadow IT and Reduce SaaS Risks

​Shadow IT and business-managed software may be increasing security risk. Learn how SaaS management tools will help you to discover and manage your SaaS environment to...

Embrace Automation Capabilities and Revolutionize IT Operations

​AI features and initiatives can be overwhelming, and if not prioritized, they may become counterproductive. A deliberate and planned ITOps automation strategy can...
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